Comments on: 2talk VoIP Review

By: Jason Strong

Jason Strong — Thu, 13 Jan 2011 06:39:23 +0000

We have been using 2talk for nearly 2 years and found it to be reliable, but their customer service is the worst i’ve ever know. I have had multiple times where I have called them and left messages which dont get returned and emails which dont get answered. At one point they stuffed up my 0800 number and my customers all heard “you have reached 0-8-0-0…” for a voicemail. They never responded to my emails asking for a compensation due to 3 days of lost customers. Their motto seems to be “if there is a problem, ignore it. If it an easy fix, send a very quick email.”

In saying this, i am forced to stay with them because my company uses call recording and other features of the 2talk portal religiously and their rates are better than World Exchange (who have AWESOME support).

By: James

James — Tue, 21 Dec 2010 02:55:47 +0000

Thanks for your comment, just out of interest what sort of problems have you been having with them (apart from bad customer service?). We are currently experiencing some quality issues but think it is related to our hardware instead of 2talk.

By: Mukesh

Mukesh — Tue, 21 Dec 2010 02:43:49 +0000

I’ve had 2talk service for my client and myself it worked firn for while but I ‘ve few issuess from last 8weeks. I called them almost everyday and I open ticket and lodge my fault 2-3 times a week but no reply from this people.
As fas the support goes my view “absolutely terrible verryyyyyyy bad!!!”

Avoid if you can! in fact I’m looking for another suppliers in NZ

By: Gavin

Gavin — Thu, 09 Dec 2010 21:03:57 +0000

I too joined 2talk recently. It worked great for the first week or so but now I cannot receive calls. I lodged a support request which they responded to very quickly with some standard sounding message saying they had refreshed my line etc. It didn’t fix the problem and I have now been sending messages and emailing them for days to which I get no reply. Cannot contact them by phone either, straight to voicemail.
Definitely avoid these guys if you need reliable support.

By: James

James — Sat, 02 Oct 2010 08:55:51 +0000

Hey Steve! Sounds like a good idea to me.. they have been rock solid, and saving us lots of money. Having a few call quality issues but I think that is our internet connection (ADSL) rather than anything to do with them

By: Steve Zingel

Steve Zingel — Fri, 01 Oct 2010 04:10:11 +0000

Hey mate we are approaching 2Talk services for our premium phone cards… any additional thoughts. Uncle

By: James

James — Mon, 02 Mar 2009 02:36:37 +0000

Good point Hugh, I hadn’t noticed they only had an 028 support number. You could try ringing them in the middle of the night, it sounds like they have an answer machine, they will then return your call and save you having to pay mobile call rates from a landline..

I do agree that they could be a little better at replying to (or replying more quickly) support emails, but I haven’t had anything I’ve needed an urgent reply for yet.

By: hugh

hugh — Mon, 02 Mar 2009 02:30:19 +0000

The service is terrible

They make you call an 028 number for their phone service (so if you have config issues like me you get stiffed) and they dont reply to their support email address.

Avoid 2talk if you can – try another viop service